Refund policy

Refund Policy

Supply Fetch aims to provide a seamless experience for all customers.

Refunds are available only for products purchased from Supply Fetch through our official vending machines, online storefront, or company website. Items purchased from third-party resellers or other sources are not covered by this policy; customers should seek refunds from the original seller.
Eligible reasons for refund include defective products, incorrect items delivered, items not received, or purchases made in error.
Refund requests must be submitted within 30 calendar days of the transaction or delivery date.
Proof of purchase, such as a receipt, transaction ID, or order confirmation, is required to process all refund requests.

For Purchases Through Other Storefronts:

Customers should contact the storefront where they made the purchase as their first point of contact for refund requests.

For Purchases Directly From Supply Fetch (Vending Machines, Online Storefront, or Website):

Document the issue, including machine location, date and time, product, and payment method. Include photos if possible.
Submit a refund request via the Zoho Refund Request Form (placeholder) or email support@supplyfetch.com within 30 days of the transaction or delivery.
Include order number, product details, photos (if applicable), and reason for the refund.

Supply Fetch will review all refund requests within 5 business days.
Requests are verified for eligibility and supporting documentation.
Customers may be asked for additional information or to return the original item, depending on the purchase channel.

For online orders, if the refund requires the return of the product, shipping instructions will be provided.
Customers may be responsible for return shipping costs unless the item is defective or incorrect, in which case shipping costs will be covered by Supply Fetch.

Refunds for credit card and ACH payments will be processed back to the original payment method within 7-14 business days of approval.
Refunds for purchases made in cash or by check will be issued by company check mailed to the customer's address. Please allow 10-21 business days for mailing and processing.
Customers will be notified of refund approval and completion via email.

Some items may be marked “final sale,” and are not eligible for refunds unless defective.
Digital, personalized, or seasonal products may have modified eligibility.
Supply Fetch reserves the right to update or amend this policy as needed.

For all refund-related inquiries, please contact: